Returns & Exchanges
At iTokri, we celebrate Indian craftsmanship and want you to love every handmade piece; if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy. We ensure a seamless process to honor both our customers and the artisans who create our unique collections.
Initiate Request
Log into your iTokri account and visit the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.
Quality Check & Packing
Ensure the products are unused, unwashed, and have all original tags attached before securely packing them in the original shipping box.
Reverse Pickup
Once your request is approved, we will arrange a free reverse pickup from your address through our reliable courier partners at a convenient time.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will immediately process your refund to the original payment method or ship your exchanged item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing